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Shipping & Returns

Shipping Policy

Welcome to Rochelle's Gourmet CoolPepper Sauces! We are delighted to serve our customers with our unique range of gourmet sauces. To ensure you have a seamless shopping experience, please read our Shipping Policy outlined below.

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1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

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2. Domestic Shipping Rates and Estimates

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Free shipping promotions: From time to time, we may offer free shipping promotions. These will be clearly indicated on our website.

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3. International Shipping

  • We currently offer international shipping to selected countries.

  • Shipping charges for your order will be calculated and displayed at checkout.

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4. Order Tracking

  • You will receive an order confirmation email containing a tracking number. Tracking information will be available within 24 hours after the order is shipped.

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5. Shipping Times

  • Domestic shipping: 3-5 business days.

  • International shipping: 7-14 business days.

  • Please note that shipping times may vary due to circumstances beyond our control, such as customs delays

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6. Shipping Carriers

  • We use a variety of shipping carriers, including USPS, FedEx, and UPS, to provide you with the best shipping rates and options.

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7. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses

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8. Customs, Duties, and Taxes

  • Rochelle's Gourmet CoolPepper Sauces is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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9. Damages and Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

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10. Contact Information

  • For any questions or concerns regarding our Shipping Policy, please contact us at John Gales Jr. 816-519-9561.

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Thank you for choosing Rochelle's Gourmet CoolPepper's Sauces.

 

We appreciate your business!

Return & Exchange Policy

At Rochelle's Gourmet CoolPepper Sauces, customer satisfaction is our top priority. We take great care in ensuring that our products are of the highest quality and reach you in perfect condition. Please review our Return and Exchange Policy outlined below:

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1. Eligibility for Exchanges

  • We only exchange products if they are damaged during shipping. To be eligible for an exchange, you must provide proof of damage

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2. Reporting a Damaged Product

  • If you receive a damaged product, please contact us within 7 days of receiving your order at [your contact information]. Include your order number, a description of the damage, and photographic evidence of the damaged product and packaging.

 

3. Exchange Process

  • Once we receive your report, we will evaluate the issue and notify you of the approval or rejection of your exchange request.

  • If your request is approved, we will process your exchange and ship a replacement product to you at no additional cost.

 

4. Shipping for Exchanges

  • We will cover the shipping costs for the replacement product. There will be no additional charges to you for the exchange.

 

5. Non-Returnable Items

  • Due to the nature of our products, we do not accept returns or exchanges for reasons other than damage during shipping.

 

6. Contact Information

  • For any questions or concerns regarding our Return and Exchange Policy, please contact us at [your contact information].

 

Thank you for choosing Rochelle's Gourmet CoolPepper Sauces. We appreciate your business and are committed to providing you with the best possible experience.

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