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Terms & Conditions

Customer Care

At Rochelle's Gourmet CoolPepper Sauces, we deeply value our customers and strive to provide exceptional service. Our Customer Care team is dedicated to ensuring your experience with our products is nothing short of delightful. Please find the details below on how we can assist you:

 

1. Contacting Customer Care

  • For any questions, concerns, or feedback, our Customer Care team is here to help.

  • You can reach us via:

 

2. Operating Hours

  • Our Customer Care team is available to assist you during the following hours:

    • Monday to Friday: 9:00 AM – 5:00 PM (CST)

    • Saturday and Sunday: Closed

    • Please note that we are closed on national holidays.

 

3. Product Inquiries

  • If you have any questions about our products, including ingredients, usage, or storage, please do not hesitate to reach out to us. We are happy to provide you with the information you need.

 

 

4. Order Status and Tracking

  • For inquiries regarding your order status or tracking information, please contact our Customer Care team. Provide your order number for a quicker response.

 

5. Reporting Issues

  • If you encounter any issues with your order, such as missing items, incorrect products, or damages during shipping, please contact us within 7 days of receiving your order. We will work promptly to resolve the issue to your satisfaction.

 

6. Feedback and Suggestions

  • We love hearing from our customers! Your feedback and suggestions are invaluable to us as we strive to improve our products and services. Please feel free to share your thoughts with us.

 

7. Frequently Asked Questions (FAQs)

  • For quick answers to common questions, please visit our FAQ page on our website. We cover topics such as shipping, returns, product information, and more.

 

8. Follow Us

  • Stay connected with Rochelle's Gourmet CoolPepper's Sauces by following us on social media:

    • Facebook: [your Facebook link]

    • Instagram: [your Instagram link]

    • Twitter: [your Twitter link]

Privacy & Safety

At Rochelle's Gourmet CoolPepper Sauces, we are committed to protecting your privacy and ensuring the safety of your personal information. Please read our Privacy and Safety Policy outlined below to understand how we collect, use, and safeguard your data.

 

1. Information Collection

  • We collect personal information that you voluntarily provide to us when you place an order, subscribe to our newsletter, or contact us. This may include your name, email address, shipping address, phone number, and payment information.

 

2. Use of Information

  • We use the information we collect to:

    • Process and fulfill your orders.

    • Communicate with you about your order status and provide customer support.

    • Send you promotional offers, newsletters, and updates (you can opt out at any time).

    • Improve our website, products, and services.

 

3. Information Sharing

  • We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

    • To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

    • To comply with legal obligations, such as responding to a subpoena or other legal process, or to protect our rights.

 

4. Data Security

  • We implement a variety of security measures to protect your personal information. This includes using secure servers, encryption, and access controls. Despite our efforts, no security measure is completely foolproof, and we cannot guarantee the absolute security of your data.

 

5. Cookies and Tracking Technologies

  • Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

  • You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.

 

6. Children's Privacy

  • We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

 

7. Changes to This Policy

  • We reserve the right to update or change our Privacy and Safety Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

8. Contact Information

  • If you have any questions or concerns regarding our Privacy and Safety Policy, please contact us at:

 

Thank you for trusting Rochelle's Gourmet CoolPepper Sauces with your personal information. We are committed to safeguarding your privacy and ensuring a safe and enjoyable experience.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

  • $CashApp

Contact for more information:

John Gales Jr.

Tele: 816-519-9561

Wholesale Inquiries

At Rochelle's Gourmet CoolPepper Sauces, we engage independent contractors to bring specialized expertise and flexibility to our operations. Our independent contractors work on a project-by-project basis, bringing their unique skills to various aspects of our business, from product development and marketing to logistics and customer service.

 

We value the contributions of our independent contractors and ensure they operate in compliance with all applicable laws and regulations, maintaining a collaborative and professional relationship to deliver the highest quality products and services to our customers.

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